A Day to Connect Strategy, Risk, and Assurance
Join us in Perth for the Clew Customer Forum 2026, a day dedicated to bringing customers together to share experiences, discover innovation, and explore how risk and assurance can drive better business performance.
This full-day event will bring together more than 120 customers, partners, and industry leaders for practical insight, open discussion, and community connection.
Hear real stories from organisations transforming their performance through risk insight, and see how Clew continues to evolve to support your success.
What You’ll Gain from the Forum
1.Strategic Insight
- Hear from industry peers and experts on emerging GRC and risk-management trends.
- Learn how leading organisations are linking risk to performance and results.
2.Practical Takeaways
- See live demonstrations of new Clew features and the upcoming roadmap.
- Take away actionable ideas to advance your own risk and assurance processes.
3.Direct Access to Experts
- Meet the Clew product, customer success, and leadership teams.
- Get tailored advice to help deliver faster ROI and better outcomes.
4.Networking and Collaboration
- Connect with peers, partners, and industry experts.
- Explore new ways to collaborate and learn from others.
5.An Enjoyable, Memorable Experience
- A full-day programme of engaging sessions, networking, and social events 16.30-18.00
- Hospitality that reflects our appreciation of your partnership.
Hold the Date
Thursday, 12 March 2026 – Parmelia Hilton Perth
Places will be limited to 125 attendees.
Full agenda and registration details will follow, for now, please hold the date in your diary and plan to join us for an inspiring and practical day with the Clew community.
Agenda
12:00 | Welcome Coffee, Lunch & Networking
We open the doors at 12:00 with coffee, lunch and relaxed networking to help you settle in and meet fellow customers before the formal agenda begins. This first hour is also your chance to explore our product demo pods—an early look at the new Clew interface and the innovations we’ll be showcasing later in the day.
Arriving early means you can check in, grab your badge, enjoy lunch, speak with our product team, and get hands-on time with the platform before the room gets busy. It sets you up for a smoother, more valuable afternoon.
13:00 | Opening Remarks – Welcome to the Afternoon
Speaker: Leo Arouca – VP of Customers and Australia Country Manager. Clew
Leo Arouca, VP of Customers and Australia Country Manager, opens the forum with a warm welcome and a look back at the journey from CGR to Clew. In just a few minutes, he’ll frame the purpose and proceedings of the day – why we’ve evolved, what it means for you, and how our focus on innovation, clarity and partnership will shape the next chapter. It’s the moment that connects our shared past to the future we’re building together.
13:10 | CEO Keynote: The Vision for Clew
Speaker: Alex Bentley – CEO, Clew
• Why we evolved from CGR to Clew
• The opportunity ahead for risk and assurance teams
• Our hedgehog: turning insights into performance and the The Golden Thread What’s changing, what’s not
• Roadmap priorities for 2026–27
• Our continued commitment to investment and customer success
13:30 | Understanding Your Risk & Assurance Maturity
Speakers: Matt Muller – Voleno & Matej Dammer – Head of Customer Success, Clew
• Introduction to the risk and assurance maturity model
• How the Golden Thread strengthens decision-making
• How Clew supports growth along the maturity curve
• Practical steps for integrated, insight-led risk and assurance management
• How product, innovation and customer enablement help customers progress
13:45 | Introducing the New Clew User Interface
Speakers: Andy Ellis, User Experience, Clew & Sam Hall, Head of Product Management, Clew
• Why we redesigned the interface
• Guided tour of the new UI
• Simpler navigation, clearer visuals, intuitive workflows
• How the redesign improves adoption and transparency
14:00 | Product Innovations
Speaker: Sam Hall, Head of Product Management, Clew
• Investment in usability, automation, and AI-driven insights
• Demonstration of the new “scenarios” capability, showing end-to-end innovation, including wizards, document upload, AI-driven item creation and amendments
• How these features support risk, assurance and broader organisational needs
• Demonstration of key innovations
• Open Q&A
14:30 | Break & Networking
Take a moment to recharge with refreshments and continue the conversations sparked earlier in the afternoon. This is an ideal time to speak informally with Clew’s leadership, product and customer teams, ask questions, share ideas, and connect with peers facing similar challenges. It’s a relaxed space to explore topics that matter most to you before we move into the roadmap and forward-looking sessions.
15:00 | Product Roadmap: 6 – 18 Months Outlook
Speaker: Sam Hall, Head of Product Management, Clew
• How customer feedback and market needs shape our roadmap
• How post-acquisition investment accelerates innovation
• Priority releases, integrations and enhancements
• Linking future developments to customer challenges and the maturity model
15:20 | Enabling Customers
Speaker: Shawn O’Malley, Head of Professional Services, Clew
• New onboarding, training and adoption tools
• Early examples of improved customer outcomes
• Strengthening service delivery, methodology and knowledge resources
• Progress on the Academy and next steps for 2026
• How Customer Enablement reduces friction and helps teams self-serve
15:30 | Risk and Assurance Trends & Future Needs
Moderators: Clews customers, Pat Parker, UK Country Manager, Clew
A live, interactive session exploring:
• AI & automation in risk
• Regulatory pressures
• Operational resilience
• Business continuity
• Reporting expectations
• What risk leaders need in the next five years
15:50 | Voice of the Customer
Speaker and topic to be announced.
16:15 | Closing Keynote: Building a Future of Growth Together
Speaker: Alex Bentley, CEO, Clew
• Key takeaways from the day
• Our commitment to customer-driven innovation
• Call to action: engage, contribute and shape what’s next
16:30 | Optional Networking Reception
Join us in the hotel bar for drinks and canapés to close the day in a more relaxed setting. This informal reception is a chance to continue conversations with peers, meet Clew’s leadership team, and share honest feedback in an open, unstructured environment. It’s often where the most valuable connections are made and where ideas for future collaboration take shape.