Support Centre

We’re Here to Help You Get the Most from Clew, Every Step of the Way

Access expert guidance, resources, and support whenever you need it. From setup to success, our team is here to help you when you need it.

Need Help? Open a Support Ticket and Our Team Will Get Right to It.

To submit a ticket, please log in to your Clew application. We’ll respond quickly to resolve issues, answer questions, and keep your Clew experience running smoothly.

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Instant Information and Answers for Clew Users

Explore step-by-step guides, FAQs, and useful articles designed to help you get the most from Clew. Find clear answers and practical insights whenever you need them.

Connect Clew with The Tools You Already Use Every Day

Leverage Clew’s API to connect and coordinate data across your organisation’s applications, or utilise our existing integrations with partners like LexisNexis.

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Got a Question? Find Quick Answers in Our General FAQ

Explore common questions about Clew. Get clear, simple answers to help you work smarter and faster.

Most teams only use a fraction of what Clew can do–and that means missed insights, missed efficiencies, and missed opportunities to strengthen the Golden Thread between risk, assurance, and performance.

To help, we offer the Clew System Audit: a short, structured review carried out by your Account Manager to assess how you’re currently using the platform and to highlight quick wins and unused capabilities.

You’ll receive:

  • A clear view of what’s working well
  • Gaps or unused features
  • Practical recommendations to improve efficiency, assurance coverage, and decision-making
  • Tailored guidance on how to get more value from Clew

Speak to your Account Manager or email [email protected] to book your audit.

Don’t worry, you’re not on your own. With Clew Mentoring, we’ll get your new admins fully onboarded quickly and confidently.

We provide:

  • Structured onboarding
  • Hands-on platform training
  • One-to-one mentoring
  • Best-practice guidance tailored to your organisation

Our goal is simple: to ensure your new admins can run Clew effectively, keep everything aligned with your objectives, and maintain the Golden Thread across risk, assurance, and performance.

Speak to your Account Manager or email [email protected], and we’ll set everything in motion.

Yes. We can support the rollout across additional teams with configuration guidance, user training, and process design – ensuring everyone adopts Clew consistently and effectively.

Yes. Clew integrates with HR, finance, document management, and incident reporting systems–helping automate data flow and reduce manual effort. We’ll guide you through the best integration approach for your setup.

Definitely. Clew is designed for growing organisations. You can add new teams, new processes, or new modules whenever you need them.

  • Service Level Agreement

    Review Clew’s Service Level Agreement to understand our commitment to reliability, uptime, and customer success across every part of our platform.
    • Download PDF

  • Data Protection Agreement

    Our Data Protection Agreement outlines the measures we take to ensure security, privacy, and compliance.
    • Download PDF

    Global Presence, Local Support, Wherever You Do Business

    Clew operates globally from offices in Australia, the UK, and Canada, combining local expertise with worldwide support for our clients.

    Australia

    267 St Georges Terrace, Perth WA 6000
    Level 2
    Australia

    United Kingdom

    The Blade

    Abbey Square, Reading, RG1 3BD
    United Kingdom

    Canada

    109-99 Holland Ave
    Ottawa, Ontario, Canada
    K1Y 071